Terms & Conditions
Welcome to Maison Lueur. By accessing our website and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.
1. General
Maison Lueur reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Any changes will be effective once published on this website.
By continuing to use our website after any changes are posted, you acknowledge and accept the updated Terms & Conditions.
2. Products & Availability
We make every effort to display our products, descriptions, images, colours, and details as accurately as possible. However, slight variations may occur due to screen settings, photography, lighting, or the nature of the product.
All products are subject to availability. Maison Lueur reserves the right to discontinue, modify, or limit the availability of any product without prior notice.
3. Pricing & Payments
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Maison Lueur reserves the right to change product prices, offers, discounts, or promotions at any time without prior notice.
Orders will be processed only after successful confirmation of payment. We reserve the right to cancel or hold an order in case of payment-related issues, pricing errors, or suspected fraudulent activity.
4. Orders
Once an order has been placed, you will receive an order confirmation through the contact details provided during checkout.
Please ensure that all information provided while placing an order, including your name, contact number, email address, billing address, and shipping address, is accurate and complete.
Maison Lueur reserves the right to refuse or cancel an order in certain circumstances, including product unavailability, incorrect pricing or product information, payment issues, or other unforeseen circumstances.
5. Shipping & Delivery
We offer free shipping across India, subject to product availability and delivery serviceability.
Delivery timelines may vary depending on the product, destination, courier partner, festive periods, and other circumstances beyond our control.
Customers are responsible for providing a complete and accurate delivery address and contact information. Maison Lueur cannot be held responsible for delays resulting from incorrect or incomplete information provided by the customer.
For detailed information, please refer to our Shipping Policy.
6. Returns & Exchanges
All purchases made through Maison Lueur are non-returnable and non-exchangeable, except where specifically stated otherwise by Maison Lueur.
We encourage customers to carefully review the product details before placing an order.
If you receive a product that is damaged, incorrect, or has an issue attributable to our handling, please contact our customer support team within the applicable time period with your order details and relevant photographs. Each case will be reviewed individually.
7. Product Images & Colours
We make reasonable efforts to ensure that product images accurately represent the actual products. However, colours may appear slightly different depending on your device, screen brightness, display settings, photography, and lighting conditions.
Such minor variations shall not necessarily be considered a product defect.
8. Intellectual Property
All content available on the Maison Lueur website, including but not limited to logos, brand names, photographs, product images, graphics, text, designs, videos, and other materials, is owned by or licensed to Maison Lueur unless otherwise stated.
No content from this website may be copied, reproduced, modified, distributed, published, or used commercially without prior written permission from Maison Lueur.
9. Website Use
You agree to use this website only for lawful purposes.
You must not attempt to:
Gain unauthorised access to the website or its systems.
Interfere with the website’s operation or security.
Use the website for fraudulent or unlawful activities.
Copy or misuse website content.
Introduce malicious software, viruses, or harmful code.
Maison Lueur reserves the right to restrict or terminate access to the website where misuse or unauthorised activity is identified.
10. Third-Party Services
Our website may use third-party services such as payment gateways, courier partners, analytics services, or other service providers.
Maison Lueur is not responsible for interruptions, errors, or delays caused by third-party services, although we will make reasonable efforts to assist customers where possible.
11. Limitation of Liability
Maison Lueur shall not be liable for any delay, interruption, loss, or inconvenience caused by circumstances beyond our reasonable control, including natural events, transportation disruptions, technical failures, courier delays, government restrictions, or other unforeseen circumstances.
12. Privacy
Your use of our website is also subject to our Privacy Policy. We collect and use customer information in accordance with our privacy practices and applicable laws.
13. Promotional Offers
Promotional offers, discounts, and special campaigns may be subject to specific terms and conditions. Maison Lueur reserves the right to modify, suspend, or withdraw any offer without prior notice.
Unless specifically stated otherwise, promotional offers cannot be combined with other offers or discounts.
14. Errors & Corrections
While we strive to keep all information on our website accurate, occasional typographical, pricing, product, or technical errors may occur.
Maison Lueur reserves the right to correct such errors and, where necessary, cancel affected orders and provide an appropriate resolution.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with the use of this website or purchase of products from Maison Lueur shall be subject to the jurisdiction of the appropriate courts in India.
16. Contact Us
If you have any questions regarding these Terms & Conditions, your order, or our policies, please contact the Maison Lueur team through the contact details provided on our website.
By using the Maison Lueur website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.